Return & Refund Policy

An item can be returned if all of the following are true:

• It is a standard catalogue product, not a customised one (see the customised products section below).
• It is unused and unwashed, with no marks, odours or signs of wear.
• Original tags and packaging are intact.
• The return is requested within the return window below.
• You can provide the order number.

Items that arrive damaged, defective, or that are not what you ordered are covered separately and are not subject to these conditions.

You have 30 days from delivery to request a return on an eligible catalogue item. Requests made after that window cannot be accepted for a change of mind.

• Damage or defects: report within 48 hours of delivery, with photographs.
• Change of mind: request within 30 days of delivery.
• Once approved, please send the item back within 7 days of the approval.

If your parcel or its contents arrive damaged, contact us within 48 hours with your order number and clear photographs of the item and the outer packaging.

• We will arrange a replacement at no cost, or a full refund if you prefer.
• You do not pay return shipping when the item arrived damaged.
• Keep the packaging until the claim is resolved — carriers sometimes ask to inspect it.

This applies to customised items too. A damaged custom piece is replaced with the same design at no additional charge.

If you receive the wrong product, size, colour or design, that is our error and we fix it at our cost.

• Contact us within 48 hours with your order number and a photograph of what arrived.
• We arrange collection of the incorrect item and dispatch the correct one.
• You pay nothing extra, and no return shipping charge applies.
• If the correct item is unavailable, we issue a full refund including shipping.

Manufacturing defects — a failed seam, a printing fault, a hardware failure — are covered whether or not the item has been worn.

• Report the defect as soon as you notice it, with photographs.
• We will replace the item or refund it once the fault is confirmed.
• Return shipping for a confirmed defect is on us.

Customised items are still fully covered when something is wrong on our side:

• The item arrives damaged in transit.
• There is a manufacturing or printing defect.
• The printed design does not match the design and placement you approved.
• The garment, size or colour delivered is not the one on your order.

Because size cannot be exchanged on a custom item, please check the size guide on the product page before ordering. If you are unsure, message us first — we would rather answer a sizing question than print the wrong thing.

• Customised and personalised products, except where damaged, defective or incorrect.
• Items that have been worn, washed, altered or laundered.
• Items returned without tags or original packaging.
• Items returned after the return window has closed.
• Items damaged after delivery through misuse or by not following the care instructions.
• Free items and gifts included with an order.

Once we receive a returned item, the process is:

1. 1We inspect the item against the eligibility conditions — this usually takes 2 business days.
2. 2We email you the outcome, whether approved or not, with the reason.
3. 3Approved refunds are issued within 5 – 10 business days.
4. 4Refunds are issued to the original payment method where one was used. For orders paid on delivery, we will contact you after approval to arrange the refund.

The original shipping charge is refunded only where the return is due to our error — a damaged, defective or incorrect item.

Exchanges follow the same eligibility rules as returns and are available on catalogue items only.

• Contact us with your order number and the size or colour you would like instead.
• We confirm availability before you send anything back.
• Once the original arrives and passes inspection, the replacement is dispatched.
• If the replacement costs more, we invoice the difference; if it costs less, we refund it.

Customised items cannot be exchanged, since the replacement would be a new custom print rather than a stock swap.

• Pack the return securely — items damaged on the way back to us may not qualify for a refund.
• Use a trackable shipping service and keep the receipt until the refund is settled.
• Return shipping for a change of mind is paid by you. We cover it when the fault is ours.
• Include the order number inside the parcel so we can match it to your order.
• Check the size guide and product details before ordering, particularly for custom items.